USER TIPS

Content
We will offer the unique independent productions from adventureres, mavericks, indy producers and Rock`n Rollers from all over the world. We start with a basic range of content Nov. 2020 and will make more available under sail and rock`n rolling.

Is the content subtitled? 
No, subtitles will be available in todays Pilot phase – Stage 1. Main Language of todays content is Norwegian and English depending of film / series.

Can I watch content offline?
No. Only online streaming view.

Is your content available in HD? 
Yes, we offer HD content on all platforms and devices. Licensing agreements with our content partners require that we use the latest in Digital Rights Management (DRM) technology, which includes integrating High-Bandwidth Digital Content Protection (HDCP), a form of digital copy protection. In order to view our content in HD, your device, and optionally, any external, ports, cables and/or displays you are using must be HDCP compliant. Phones, tablets, and PCs using their built in displays are all compliant. You may run into trouble when you connect external displays to your devices. For example Apple MacBook and MacMini display ports are not HDCP compliant. So connecting any external display will cause the playback to be limited to SD.

Is GA available on iPhone and iPad?
Yes, there is an app for iOS devices, available at App Store.

What internet connection is required to watch GA? 
We recommend at least 8Mbps download speed. Can I watch GA Nordic on my TV, if I connect it to my iOS or Android device via HDMI? – Yes, we support all HDCP-compliant HDMI cables. Can I watch more than one stream at the same time on one login? – Yes, you can watch two streams at the same time from the same account.

Can you use the same subscription on several devices? 
Yes, you can have up to 3 different devices registered to your subscription, but can only use one at the time.

If you forgot your password, please use the “Forgot Password” link right next to where you sign in. Enter your registered email address and you will receive a link to create a new password. Please note that the link is only valid for 24 hours. If you haven’t received the email, try checking your spam folder. If you still have not received the email, you might have misspelled your email address or registered with a different email address. Please reach out to customer service who can help you identify your email address and reset your password.

I am experiencing quality issues with either sound or picture, why is that? 
Sound and picture quality issues are most often caused by poor broadband connection. This can occur for several different reasons. If you are using a router at home and the problems persist, try disconnecting your router for a few minutes before connecting it again. 

I get an error message when I’m trying to stream on my desktop browser, why is that?
Error messages might appear for different reasons:

  • If you get an error message that says “Playback is not supported in this browser. Please check for updates or use another browser”, you are using an unsupported browser. We support all latest versions of Chrome, Firefox, Safari and Edge. 
  • If you get any other error message, please try emptying cache and cookies from your browser and try streaming again. Please also try with another supported browser to see if you get the same error there. If the problem is not solved, please contact our customer support. 

I have issues streaming content from my MAC using an external screen, why is that?
If you are using an external screen connected via HDMI/DisplayPort or USB-C to your MAC, make sure to stream using Apple’s own browser, Safari, for the playback to work. Your HDMI cable also needs to be HDCP-compliant.

I have an android device but still I experience issues playing – why?
As the Android operating system is used by many different hardware manufacturers, sometimes the device is set up in a way, so our application will not permit playback. Please reach out to our Customer Service to provide us information about the issue and device, so we can work towards making the application treat your specific device correctly. Streaming speed/quality Currently you can expect the same speed and quality as always, but we are monitoring our bandwidth very closely to make sure we don’t overload the Internet at a time where homeschooling and remote work are a priority for you.

Billing And Terms Arrow-Down Who can subscribe? 
In order to use and access the features and services provided by this website you must be 18 years of age or older anywhere in the universe with access to www and have a valid credit card with a bank in any country, or other payment method accepted by GA.

Can I try GA without having to pay?
No. But you can try limited GA license – to view 1 title to see if you like it. For 50 NOK. (Approx 5 USD)

What are the terms & conditions?
Read more about legal terms and conditions.

How and when do I pay for my subscription?
You pay for your subscription monthly. The amount will be withdrawn from your registered credit card, or other payment method, every month around the same date you first paid for the service. The subscription gives you access to a basic range of films / series and access to purchase other productions available.

How do I cancel my subscription?
You can unsubscribe at any time by going to your account settings. To access your settings, click the cogwheel in the upper right corner. In the settings, go to “Subscriptions” and then click “Unsubscribe” to cancel the service. Cancellations are not possible directly from the app. If you are using one of our applications, you can cancel using the website browser on your device. 

Which payment methods do you accept?
We accept MasterCard and Visa.

GoAlive.TV network plattforms are supported and provided by Databeat Omni. For inquireys contact: support@goalive.tv

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